Privacy Policy

Introduction

Welcome to 09b. We operate this platform to provide online casino games, sports betting, and related services to players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. At 09b, we are committed to protecting the privacy and personal information of every user who accesses our website and services.

This Privacy Policy explains what personal data we collect, how we use it, with whom we may share it, and what rights you have over your information. By using 09b, you acknowledge that you have read and understood this policy. Please read it carefully before registering an account or making use of any of our services.

Information We Collect

When you register and use the 09b platform, we may collect the following categories of personal information:

• Identity information: your full name, date of birth, national ID or passport number, and photograph (required for account verification).
• Contact information: email address, mobile phone number, and residential address in Bangladesh.
• Financial information: deposit and withdrawal transaction records, payment method details (bKash, Nagad, Rocket, Upay), and account balance history.
• Technical information: IP address, device type, browser type and version, operating system, and session activity logs.
• Gameplay and betting data: game history, wager amounts, bet types, and any sports betting preferences you express on the platform.

We collect this information directly from you when you register, deposit funds, or use our services, and automatically through cookies and similar tracking technologies when you browse our platform.

How We Use Your Information

09b uses the personal data we collect for the following purposes:

• Account management: to create, verify, maintain, and secure your 09b account, including identity verification and age checks to confirm players are 21 years of age or older.
• Service delivery: to process your deposits, withdrawals, and bets, and to provide access to casino games, cricket betting, slots, and other platform features.
• Customer support: to respond to your queries, complaints, and requests for assistance via email or live chat.
• Security and fraud prevention: to monitor for suspicious activity, detect and prevent fraud, protect the integrity of the platform, and comply with applicable anti-money-laundering requirements.
• Platform improvement: to analyze usage patterns, improve our products and services, personalize your experience, and send you relevant promotional communications (where you have consented to receive them).

Legal Basis for Processing

09b processes your personal data on the following legal grounds: (a) Contractual necessity — processing is required to fulfill the terms of service agreement between you and 09b when you create and use your account; (b) Legal obligation — certain processing is required to comply with applicable laws and regulations, including anti-money-laundering and responsible gaming obligations; (c) Legitimate interests — 09b has a legitimate interest in maintaining a safe, fair, and commercially viable platform for all its users; and (d) Consent — where we rely on your consent (for example, for marketing communications), you may withdraw that consent at any time.

We do not use your personal data for automated decision-making or profiling that produces significant legal effects without human review.

Sharing of Your Information

09b does not sell your personal data to third parties. We may share your data in limited circumstances with trusted partners:

• Payment processors: financial service providers including bKash, Nagad, Rocket, and Upay that handle your deposit and withdrawal transactions. These providers operate under their own privacy frameworks and security standards.
• Technology and infrastructure partners: third-party service providers that host our platform, operate security monitoring systems, or supply game content (such as game studios and software developers). These partners are contractually bound to handle your data securely and only for the agreed purpose.
• Regulatory and legal authorities: where we are legally required to disclose information to government authorities, law enforcement bodies, or regulatory agencies, 09b will comply with such requirements.

We do not share your data with advertisers, data brokers, or any unaffiliated third parties for their own commercial purposes.

Cookies and Tracking Technologies

09b uses cookies and similar tracking technologies (including session identifiers, pixel tags, and local storage) to operate and improve our platform. Cookies help us recognize your device, keep you logged in during a session, remember your preferences, and analyze how different areas of the site are used.

You may control cookie settings through your browser preferences. Disabling essential cookies may affect platform functionality, including your ability to log in or process transactions. Non-essential analytics and marketing cookies may be declined without impacting core service access.

Data Retention

09b retains your personal data for as long as your account remains active and for a reasonable period thereafter as required to meet our legal, regulatory, and business obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum period following account closure to satisfy applicable regulatory requirements.

When your data is no longer required, 09b will securely delete or anonymize it in accordance with applicable standards. You may request early deletion subject to our legal retention obligations.

Your Rights Over Your Data

As a user of 09b, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data 09b holds about you.
• Right to rectification: you may request that inaccurate or incomplete data be corrected without undue delay.
• Right to erasure: in certain circumstances, you may request that your personal data be deleted, subject to our legal retention obligations.
• Right to restrict processing: you may request that we limit the way we use your data while a dispute or complaint is being investigated.
• Right to withdraw consent: where processing is based on your consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing conducted before the withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before acting on a request to protect the security of your account.

Security of Your Information

09b takes the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your data against unauthorized access, loss, alteration, or disclosure. These measures include SSL encryption on all data transmissions, secure server infrastructure, two-factor authentication for account access, and regular security audits.

While 09b takes all reasonable precautions, no internet-based system can be guaranteed to be entirely free from security vulnerabilities. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect unauthorized access.

Payments and Financial Data

All financial transactions on 09b — including deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and all withdrawals — are processed through encrypted, secure payment channels. 09b does not store full card numbers or mobile banking PINs on its servers. Transaction data is retained only as required for accounting, fraud prevention, and regulatory compliance purposes.

If you have concerns about a specific payment transaction, please contact our support team promptly. We will investigate any reported discrepancy and work to resolve it as quickly as possible.

Third-Party Services and Links

The 09b platform may incorporate third-party game content provided by studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may collect limited technical data (such as session tokens and game result data) necessary to operate their games. Their data practices are governed by their own privacy policies.

09b is not responsible for the data-handling practices of third-party game providers or payment processors. We encourage you to review the privacy policies of any third-party service you interact with through our platform.

Age Restriction and Minors

09b is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. During registration, users are required to confirm their age, and identity verification checks are performed to enforce this requirement.

If we become aware that a person under the age of 21 has provided us with personal data, we will take immediate steps to delete that data and close the associated account. If you believe a minor may have registered on our platform, please notify us at [email protected].

Changes to This Privacy Policy

09b reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice. Your continued use of the 09b platform after any changes are posted constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The most current version of this policy will always be available on this page.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 09b handles your personal data, please reach out to our support team. We are committed to addressing your enquiries promptly and transparently.

You can contact the 09b support team by emailing [email protected]. Our team is available around the clock to assist players across Bangladesh with any account, payment, or data-related concerns.